Help Guide

Getting Started

Start tracking your favourite artists' merchandise stores with these simple steps:

  1. Login or register in the app to access the 'Stores' page. From here, you can enable or disable specific stores to customize your feed and notifications.
  2. Use the search bar or regional dropdown to filter the list of stores to find the ones you need quickly. New stores are added upon request on a daily basis - No updates required, you'll be notified via push notification when new store(s) are available.
  3. Non-Premium users can toggle one store at a time, while Premium users can enable multiple retailers simultaneously. (Premium Feature)
  4. Visit the 'Filtered' page to view items from enabled stores that match your keywords (Premium Feature). Keywords can be set up or modified in the settings page. Refer to the Keywords section for more details.
  5. The 'Unfiltered' page displays items from enabled stores without applying keyword filters.
  6. On both filtered and unfiltered pages, green 'Add to Cart' links indicate in-stock items, while red links signify unavailable items. Note that some stores, such as certain UMG Artists, may incorrectly mark items as unavailable due to how they operate certain products, specifically those with sub-products such as signed inserts which are added as an additional product for inventory management purposes. Clicking a green size link will add the item to your cart instantly if available. Be aware that some stores may not auto-redirect to your region when purchasing outside your usual area.

Using Keywords (Premium Feature)

Keywords refine your notifications and populate the 'Filtered' page with relevant items. Here's how to use them effectively:

  • Enter a keyword in the input box and click the (+) icon to add it.
  • Keywords are not case-sensitive and can be comma-separated (e.g., "limited, vinyl").
  • Each keyword must appear in the product title to match. For example, if you use "eras, book" as keywords, they will match titles like "The Eras Tour Book" or "Eras Tour Book" but not "eras book" without punctuation or additional descriptive words. The keyword "eras" will match any title containing "eras," while "eras, book" ensures both words are present in the title, even if separated by other characters or words.
    We suggest trial and error to find the best combinations for your needs but things such as "signed" or "limited" are simple yet effective keywords for finding restocks of signed and/or limited items.
  • If you need assistance setting up keywords, email us at hello@merchvault.app with details of the product you're looking for, and we'll be happy to help.

Extras in Settings

  • Request A Store: Suggest new stores you'd like to see added to MerchVault.
  • Clear Filtered Feed: Reset your filtered feed completely (Premium Feature).
  • Log Out: Sign out of your account securely.
  • Delete Account: Permanently delete your account. Logging out or deleting your account does not cancel your subscription. To manage subscriptions, use the 'Manage Billing' option in the app or on our website.

Frequently Asked Questions

  • Why aren't my keywords working? Ensure they are entered correctly according to the guidelines. If issues persist, email us at hello@merchvault.app for support.
  • Why does the feed only refresh every 5 seconds? MerchVault monitors for new products and restocks in real time but the feed itself will only be refreshed every 5 seconds. The vast majority of users will not have the application open 24/7 to watch their feed(s) but instead simply rely on receiving push notifications to alert them when for new products and restocks! So whilst the feed may only refresh every 5 seconds, the actual monitoring processes and notifications are running 24/7 with no delays.
  • Why is the item I want already sold out? MerchVault monitors supported retailers with industrial-grade efficiency. There are no bottlenecks, delays, or issues caused by VPNs or localized methods. Our professional background in web scraping ensures near-instant updates on availability. However, some items may sell out quickly due to high demand, especially during restocks where stock quantities are often limited to single digits. Speed and timing are crucial to securing these items. There's also a chance that the item simply loaded out of stock and is yet to have inventory released.

Need More Help?

If you need further assistance, reach out to our support team at hello@merchvault.app. We're here to help!